Marque Hotel Sydney

The marque hotel had friendly and helpful staff however the standards of this hotel were quiet low. Upon arrival we found that our bed sheets were stained/dirty and it looked as though they were not changed from the previous visitors and the 'king size' bed was in fact 2 king singles next to each other, with only a queen size blanket. (I suggest you take your own sheets, because when we were given fresh ones they too were also stained). Other then the bed the room was fine, with a fully renovated bathroom and new appliances. The buffet breakfast on the other hand was VERY disappointing. The food was cold and looked as though it had been sitting there for a while, however the 'clean' plates were still dirty and greasy, two of them even still had egg on them, big turn off.... The location of this hotel is a minute walk from central station, in the heart of china town. Road noise is quiet loud at night, however i wasnt disturbed. If your looking for Cheap accom the marque is fine......however you get what you pay for =)Date of Stay: May 2010

booked in on 24.12.07 to the 29.12.07 left on the 28.12.07. Upon arrival we were disappointed to find the deluxe room that we had paid $150 per day was nothing but a sub standard double with the following adding to the stress of our stay; Handle to double glass doors broken with jaggered edges exposed, Leg on outdoor chair half broken (husband fell off), Knobs missing on air conditioner (couldn't regulate to ones needs), Breakfast for two was ordered and only one was delivered (tried to charge us for two on our departure), Desk manager informed of all the above on the first day of our stay by my husband and was treated with indifference by the desk manager on duty on 24.12.07, Double glass doors were filthy, Cigarette butts lying over ground in rooms courtyard area, Leg on double bed was broken. Desk manager on duty on the 27.12.07 was informed that we would be leaving the following morning (28.12.07 apposed to the 29.12.07)and in reply my husband was told that if we had informed them sooner we would have been refunded 1 days payment. We have now (3.1.08) only found out that $100 was taken from my husbands visa on the day of our arrival (for what we don't know) as we paid cash for any extras (mini bar - breakfast). Now we are finding it hard to find a contact number for the Marque Hotel to find out why that $100 was taken. We have never in our stay in hotels been so disappointed in the accommodation as we have in our stay at the Marque Hotel Sydney and feel that the lack of courtesy shown has resulted as a reflexion the lowering of standards shown.Date of Stay: December 2007