Chic By Royalton Resorts - Adults Only Resort

Checking into the hotel took forever. we were taken to the Diamond Club area with 20-25 other people and only one person was working rhe front desk. She was helping ine couole and talking in the phone snd trying to assist me at the same time. Im sure the call was official, but it slowed her down.. She finally had helper and everyone else in the room were help but us. Of the entire geouo, we were first at the counter, but the last to be helped. The shower in our room leaked all over the outside floor and carrierd water all the way to the bed. We had to use our towels everyday to get the water off the floor. The door handle to the bathroom was broken off, parts of the shelf in the bedroom looks like it had been kicked in. The caulk between the tiles in the shower feel out and onto the floor when we showerd. The experience in the room was horrible. The pool was nasty and I didnt get in because of it. The food was always cold. i decided to only eat what i could order that was cooked in front of me. Knats were flying around the fruit and vegetables. i have photos that I will probably post on social media because im sure nothing Im saying will be addressed by the hotel. We tried that and wasnt assisted. Excuse any typos, My phone wont allow me to proofread and correct any errors.