7.0 GoodMelanie, Jan 2024
LikedStaff were very friendly and helpful. Hotel really beautiful in design and location.
DislikedWe were left very disappointed by the spa facilities. We booked 2 hours at the spa for the specific use of the steam room as my family members were unable to book treatments due to their health. The steam room was not working and the general quality of the facilities was not what was expected. Initially, we were only offered a 15% discount but were eventually given a full refund.
10.0 WonderfulGary, Jan 2024
LikedImmaculately maintained and beautifully and tastefully decorated. Lovely oceanfront location.
DislikedNothing a huge beach area.
6.0 OkayArash, Dec 2023
LikedLocation
DislikedWe got there at 10pm all restaurants were closed. Not even in room dining. When we asked the staff they said we are just sorry. There is nothing we can do for you. You just have to take a taxi and drive off properly to have your dinner :(((
8.0 Very goodPamela, Dec 2023
DislikedPrice should have been adjusted due to construction right outside our window
10.0 WonderfulDanyell, Nov 2023
LikedEverything was PERFECTION! Book the option that includes breakfast and your morning time will be heavenly. Rooms are stunning, staff is welcoming, and the grounds are beautiful. We enjoyed the beach chairs, and the daily hour of free snorkel gear. Treat yourself and book the ocean view, or upgrade at check-in. We have also stayed at the Grand Wailea and preferred the rooms, pools, and restaurants more at the Fairmont. Enjoyed our experience immensely. We hope to return again!
Disliked100% happy with everything! Only disliked having to leave, and wish we could have stayed longer.