The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali

LikedGreat location, friendly staff.

DislikedThe food was extremely expensive . Which is OK for value . But it was not worth the prices .

LikedThe room was very clean, the staff was extremely friendly, the hotel strikes a perfect balance between cozy and luxurious. The breakfast and dinner buffets had everything that I could possibly ask for, and more. And more importantly, when I told them that I made a mistake and booked 2 extra nights by accident, they gave me a full refund despite not having to do that according to the cancellation policy. I would not stay anywhere else on my next trip to Bali.

DislikedDuring dinner and breakfast, the staff approaches you and asks you if everything is okay and if you need this or that. And sometimes this happens way too many times. I remember being approached like this around a dozen times in a single dinner. And it's not only a question of whether I like the meal and if I need anything else. Sometimes they come and offer to bring me "pasta" or whatever else I choose not to take from the open buffet, which is a completely unnecessary offer because I can clearly see what's in the buffet. I understand that this is for customer satisfaction and hospitality, and they were really polite, but when multiple people do it without keeping track of who does it to which guest, it can be overwhelming, especially considering that you end up responding to them while your mouth is full.

LikedQuite relaxing clean perfect for a get away

LikedReal luxury in all hotel area, people can also see from walking side through beach side, totally different than other hotels next to..

DislikedMaybe more dinner options

LikedIncredible property and absolute luxury

DislikedNothing