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The Sultan Hotel Jakarta
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The Sultan Hotel Jakarta Hotel

Jl. Jend.Gatot Subroto Po Box 3315 Jl. Jend.Gatot Subroto Po Box 3315, Jakarta 10002, Indonesia Show Map

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8.1
Excellent from 607 reviews
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About The Sultan Hotel Jakarta

The Sultan Hotel Jakarta provides modern 5-star accommodation in Jakarta. It has a gym, as well as an outdoor pool, free Wi-Fi and outdoor tennis courts.

Sultan Hotel provides a garden to relax in, as well as free private parking on site. It offers an executive floor and body treatments, as well as fitness classes.

The rooms at The Sultan Hotel are air-conditioned and offer direct pool access, a mini bar and slippers. Each includes a private bathroom with a rain shower and a hair dryer.

The Sultan Hotel Jakarta boasts convenient dining options, including international, Asian and Halal dishes at Lagoon Cafe and Japanese food at Nippon Kan. Room service is also available 24 hours a day.

Sultan Hotel is within walking distance of Jakarta Convention Centre, Pacific Place Jakarta and Gelora Bung Karno Stadium. Soekarno-Hatta International Airport is within a 30-minute drive and the hotel provides a shuttle service.

Excellent 8.1
607 guest reviews

Hotel Features

Activities

Fitness centre, Tennis, Playground, Massage, Kids' club, Fitness classes

Policy

Pets not allowed

Services

Business centre, Car hire, Concierge service, Laundry service, Meeting/Banquet facilities, Wake-up service, Airport shuttle (surcharge), Key access, Daily housekeeping, Fax/photocopying, Fax, Tour desk, Shuttle service (free), Ticket service, Contactless check-in/check-out, Face masks for guests available, 24-hour security, Spa, Beauty salon, Free babysitting/child care services, Currency exchange on-site, Business secretarial services, Multi-lingual staff, Photocopier service, Conference rooms

General

Parking, Disabled access, ATM on-site, Gift shop, Laundry facilities, Room service, Smoke alarms, Hot tub, Outdoor pool, No smoking, Restaurant, Bar/Lounge, Express check out, Hairdryer, Cable or satellite TV, Air-conditioned, 24-hour front desk, Refrigerator, Sauna, Designated smoking area, Storage available, Terrace/Patio, Linens, Towels, Fireplace, Grill, Lift, Minibar, Iron and ironing board, Additional toilet, Alarm clock, Bathtub, Body soap, Bottle of water, Bridal suite, Carpeted, City view, Cleaning products, Conditioner, Desk, Drying rack for clothing, Electric kettle, Executive lounge access, Fan, Feather pillow, Fire extinguisher, Flat-screen TV, Free toiletries, Garden view, Heating, Interconnected room(s) available, Key card access, Landmark view, Lockers, Newspapers, Trouser press, Pool towels, Pool view, Private bathroom, Private check-in/check-out, Private parking, Safety deposit box, Seating area, Shampoo, Shower, Shower cap, Slippers, Socket near the bed, Sofa, Soundproofing, Tea/coffee maker, Telephone, Tile/marble floor, Toilet, Toilet paper, Toothbrush, Dustbins, Tumble dryer, TV, Valet parking, VIP room facilities, Wardrobe or closet, Ironing service, Shoeshine, Bathrobe, Garden, Spa and wellness centre, First-aid kit, Physical distancing in dining areas, Physical distancing rules, Property is cleaned by professional cleaning companies, Process in place to check health of guests, CCTV in common areas, CCTV outside property, Hand sanitiser in guest accommodation and key areas, Screens or physical barriers placed between staff and guests in appropriate areas, Use of cleaning chemicals that are effective against coronavirus, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, All plates, cutlery, glasses and other tableware have been sanitised, Delivered food is securely covered, Food can be delivered to guest accommodation, Guests can opt-out of accommodation cleaning service, Staff follow all safety protocols as directed by local authorities, Complimentary breakfast, Coffee shop, Safe, Child pool, Shops (on site)

Internet

Free Wi-Fi, Internet, Wi-Fi available in all areas

Check-in

From 02:00 pm

Check-out

Prior to 12:00 pm

The Sultan Hotel Jakarta reviews

The Sultan Hotel Jakarta
8.1
Excellent
from 607 reviews

Rating summary

  • Cleanliness 8.0
  • Comfort 8.2
  • Location 8.6
  • Services 7.9
  • Staff 8.6
  • Value for money 7.9

Recent reviews of The Sultan Hotel Jakarta

  • Sally M

    Sep 2018

    Verified Stay

    A Relaxing Hotel

    Great breakfast. Good gym and have areas for jogging outside. Was upgraded to suite room by wonderful staff. Restaurants in the hotel are very good. Hotel stands in huge grounds and has a countryside feeling although it's in the city center. Rooms were big cos it's was made for Hilton specification the bar was good cos avoided Jakarta traffic in the whole next time will stay there cos maintenance is good for that old property.After I complained the restaurant manager personally delivered a large plate of fruit to my room with profuse apologies. I was also given VIP treatment at subsequent breakfasts. Guest care was the priority. Front desk team were efficient in dealing with my error in booking the wrong night. The two gentleman on the night shift were pleasant and had a good personality. Staff at all levels of responsibility focused on guest satisfaction, with a smile. There were complementary soft drinks in the room minibar, and lunchtime traditional game land music and singing in the hotel lobby. Nice touches. Premature clearing of my breakfast table resulted in removal of unfinished food, drinks and cutlery while I was away at the buffet.

    8.5
  • Yna A

    Jun 2018

    Verified Stay

    Historial Place

    The staff were attentive, when they realized we were a family they offered us two rooms with a connecting door, very thoughtful. The room itself is very spacious, and the bathroom is huge. Stuff that’s hard to find on newer hotels. Even though the hotel is old, I find it in great condition. The breakfast was also great. We highly enjoy the dim sum, porridge, and many other options they had to offer. Hotel has a bad maintenance (many things look too old to operate), lobby and rooms will give a sense of a very old hotel.

    8.5
  • Sander J

    Mar 2018

    Verified Stay

    Fabulous Staff

    Really convenient for attending events at JCC, rooms are really big and comfortable even if tired and almost in need of refurbishment. Good food choice and consistent quality both at breakfast and at restaurant. Room service is efficient and reasonably quick. Room and common area are clean. People at taxi stand try to promote silver bird in a really pressing mode, it is not professional and is disappointing. Moving walkway to JCC were all not working as was off the air-con in the tunnel, making reach the JCC bit uncomfortable.

    10.0