We enjoyed our stay at this Grand Hyatt. Top notch service and gorgeous facilities. We appreciated the status recognition here. We were upgraded to a lovely suite and received a bottle of wine, macaroons, and a cake. The lounge, in particular, is stunning and the food selection was some of the best we’ve seen in a lounge in Asia (among Hyatt, SPG, Marriott). Special shout out to Randy - he made us feel at home and gave us lots of useful info about Macau. We’d come back just to chat with him again! Nothing more I could ask for just continue giving the guest the great service that you provide.