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Hyatt Regency Hakone Resort and Spa
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Hyatt Regency Hakone Resort and Spa Resort

1320 Gora Hakone-machi 1320 Gora Hakone-machi, Hakone 250-0408, Japan Show Map

Excellent from 261 reviews
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About Hyatt Regency Hakone Resort and Spa

Providing a mineral bath, Hyatt Regency Hakone Resort and Spa is an ideal setting for a relaxing weekend away and showcases exclusive views of Hakone. It offers guests an ideal base with Naka-Gora Funicular Station only a 10-minute stroll away.

Guests can enjoy a range of massage treatments and beauty therapy at the on-site spa, Spa Izumi & Onsen Hakone. Facilities include complimentary wireless internet, a free shuttle service and an express check-in and check-out feature. It also has a fitness centre with a swimming pool.

Rooms are both contemporary and comfortable, with each providing a mini bar and movies-on-demand. They all have wireless internet access, bottled water and a bathtub.

Hyatt's restaurant is open for lunch, providing guests with a pleasant dining experience not far from their room. In the evening, guests can relax in the comfortable lounge bar.

Local attractions close to Hyatt Regency Hakone Resort include the Hakone Museum of Art and Gora. The hotel's multilingual staff are available to ensure that every guest has a hassle-free visit.

Excellent 8.8
261 guest reviews

Hotel Features


Board games/puzzles, Books, DVDs, music for children, Indoor play area, Pay-per-view channels, Public bath, Massage, Library


Pets not allowed


Wake-up service, Daily housekeeping, Fax/photocopying, Concierge service, Currency exchange on-site, Laundry service, Meeting/Banquet facilities, Special diet menus (on request), Spa, 24-hour security, Train station shuttle, Shuttle service (free)


Yukata (Japanese bathrobe), Electric kettle, Entire unit located on ground floor, Entire unit wheelchair accessible, Cribs available, Feather pillow, Fire extinguisher, Gift shop, Laundry facilities, Ironing service, Flat-screen TV, Fold-up bed, Free toiletries, Shoeshine, Shops (on site), Room service, Smoke alarms, Heating, Hot spring bath, Physical distancing in dining areas, Physical distancing rules, Inner courtyard view, Process in place to check health of guests, Key card access, CCTV in common areas, Kids meals, CCTV outside property, No smoking, Restaurant, Bar/Lounge, Laptop safe, Express check out, Parking, Hairdryer, Cable or satellite TV, Use of cleaning chemicals that are effective against coronavirus, Mountain view, Air-conditioned, Newspapers, Guest accommodation is disinfected between stays, All plates, cutlery, glasses and other tableware have been sanitised, Trouser press, Food can be delivered to guest accommodation, Guests can opt-out of accommodation cleaning service, Staff follow all safety protocols as directed by local authorities, Private bathroom, Garden, 24-hour front desk, Designated smoking area, Storage available, Private parking, Spa and wellness centre, Terrace/Patio, Disabled access, Linens, Towels, Safety deposit box, EV charging station, Seating area, Lift, Minibar, Shampoo, Shared bathroom, Shared lounge/TV area, Shower, Iron and ironing board, Shower cap, Accessible by lift, Adapter, Slippers, First-aid kit, Socket near the bed, Sofa, Alarm clock, Balcony, Bathtub, Blu-ray player, Body soap, Bottle of water, Breakfast in the room, Tatami (traditional Japanese flooring), Telephone, Carpeted, Tile/marble floor, Refrigerator, Toilet, Toilet paper, Safe, Toothbrush, Cleaning products, Dustbins, Coffee machine, TV, Upper floors accessible by lift, Conditioner, Desk, Wardrobe or closet


Wi-Fi available in all areas, Free Internet, Free Wi-Fi


From 03:00 pm


Prior to 12:00 pm

Hyatt Regency Hakone Resort and Spa reviews

Hyatt Regency Hakone Resort and Spa
from 261 reviews

Rating summary

  • Cleanliness 9.5
  • Comfort 9.4
  • Location 8.4
  • Services 9.1
  • Staff 9.3
  • Value for money 7.6

Recent reviews of Hyatt Regency Hakone Resort and Spa

  • Andrea G

    Jul 2018

    Verified Stay

    A Magical Stay

    We stayed in a mountain view room with a sun room which could be closed off from bedroom by pulling a curtain across. This is a nice option if you want to stay up while your partner sleeps. The sun room has a table and two chairs. The bedroom and bathroom were spacious, nicely appointed and luxurious as would be expected of a Hyatt. Food and the staff were the highlights of our stay. Particularly memorable was dinner at the counter in the Sushi restaurant but all the food was outstanding. The staff were all excellent. The complementary happy hour was a nice touch as was the complementary shuttle which we pre-booked for pickup/dropoff at the Odawara Station and also used to go to the Hakone Open Air Museum. Due to construction, the spa treatments are currently done in a converted bedroom which in no way detracted from the massage which is one of the best I have ever had. A magical stay.

  • Oren G

    Jul 2018

    Verified Stay

    Great Experience

    We visited the hotel with my family. Hakone and the hotel offered a comfortable break in a busy two-week visit to Japan (also visited Kyoto and Tokyo). The bedrooms are large and well equipped, the beds are great. We had a view of Mount Fuji from ours. Best offer of different restaurant, prices are decent, the service is great. The hotel has its own Onsen. I really enjoyed the lounge with open fire place, felt like a lodge, it was quiet and pleasant, offering options to couples or families. Nice atmosphere. Would go back. Nothing more I could ask for just continue giving guest the great service that you provide.

  • Nicki M

    Apr 2018

    Verified Stay

    A Home Away From Home

    We stayed here for two nights and I absolutely loved it. The hotel offers a free ride from the JR station which is a 45-55 minute ride from the coast and up in to The Valley where the hotel entrance is receded back from the road and behind rows of trees. Note that the shuttle has limited seating, so book in advance. Once you arrive at the hotel, the aromatherapy and people dressed in Hukatas around the fireplace in the middle of the living room immediately sets a slower and more relaxed ambiance. Instantly you take a deep breath and your mind is at ease. The reception desk for check-in is just a couple of stand alone desks. There's no fuss or transaction feeling, just a sense of coming home and having someone make sure you have all your belongings and get to your bed. I recommend calling reception to request some extra bath salts for extended stays in the tub. Trust me, you'll use it. They also have a curling iron and face steamer and yoga mat that I borrowed. I spent every morning and an evening on the lanai practicing yoga. Then I'd have a cup of the wonderful green tea they provide and sit back and enjoy views of The Valley, just taking in the ambiance of clean air, clear skies, the sun moving across The Valley floor. It's resets your clock when you can see the sun move so intentionally and slowly across The Valley all morning. Everything just seems to slow and simmer and marinade longer. I adored this hotel. The staff is also EXCEPTIONAL. They ran out of a house wine during happy hour and the manager upgraded the wine. No questions asked, he offered a 2012 Chamonix red that we absolutely enjoyed to the very last gargle. No detail was too small for their attention, but at the same time it never felt overbearing. It's a tricky line between care and overbearing, but the management team here walks it perfectly.