We stayed here the weekend of the NYC Marathon and I just can't say enough good things. I don't normally post reviews, good or bad but felt in this case I should. The hotel is set right in the middle of a vibrant neighborhood and went the extra mile to get everything right. The staff, particularly Tenzing, were attentive and professional and took customer service to the next level. Our room was spotless and comfortable and offered a modern feel, not a cookie cutter room you might expect from many hotels. For those interested, the hotel lobby provided a nice choice in both restaurant and bar options. We happened to drive in so the valet service was important to us. It was fairly priced and we had our car ready to go within 10-15 minutes of requesting when it was time for us to check out. Without a doubt a place I will return to when back in NYC. Thank you Hyatt Union Square.