We had a great experience at the Kowloon Shangri-La. We were welcomed with a honeymoon gift of flowers and received sparkling wine and chocolates in our room later and we found the service excellent overall. The buffet breakfast had the biggest choice we have ever seen in a hotel, with various live cooking stations catering for all kinds of cuisines. Good fitness center with swimming pool. Our Deluxe room with harbor view had a beautiful view over the harbor, though note that there's a new tower being built right in front of the hotel blocking some of the view. The room and bathroom were super spacious and comfortable, however the cleanliness could be improved. The tea cups were dusty and dirty and the carpet didn't seem to be hovered after the previous guests as we found peanut and biscuit leftovers on the carpet. Not what we expected from this class of hotel. There are no power sockets by the bed meaning we had to charge our phones at the desk overnight, not a big deal but just a little inconvenient. Nonetheless, we had an excellent stay at this hotel and would stay again. Nothing more I could ask for just continue giving guest the great service that you provide.