The staff are all very helpful and attentive and you get the feeling that they genuinely care about their customers. A hotel that really cares about its guests needs! I just loved how flexible and accommodating this hotel is. I really do appreciate that they allowed us to leave our luggage before checking in for a few days while traveling outside Tokyo. When we came back to Tokyo, our luggage was waiting in the room for us. Location was very convenient very close to a train station and there are many restaurants and food outlet nearby. The whole hotel was very clean and has a good vibe. Will stay here again for sure.