The hotel concierge staff are very friendly and can speak English very well. There is not any problem at all for communication and even gave a simple gift upon check-in. Very nice gesture of them and a great way to start our stay. The rooms were spacious and very comfortable with a magnificent and spectacular view of Mt. Fuji from our dining table. Fantastic and convenient location, only a few walking distance of amazing restaurants in Roppongi, and also across from a beautiful holiday lights show. The breakfast in the hotel is very delicious with a lot of choices. I really had a wonderful time staying at Tokyo and this place together with the whole family. This place was really a great hotel to recommend when visiting Tokyo.