nice hotel with beautiful surrounds but apart from one concierge and a valet guy the rest of the staff appeared to not be enjoying their work and weren’t very helpful.
7.2
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The Royal Hawaiian, a Luxury Collection Resort, Waikiki
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The Royal Hawaiian, a Luxury Collection Resort, Waikiki Resort
2259 Kalakaua Avenue 2259 Kalakaua Avenue, Honolulu, O'ahu, HI 96815, United States Show Map | Official Site
8.1
Excellent
from 411 reviews
About The Royal Hawaiian, a Luxury Collection Resort, Waikiki
Located in Honolulu and showcasing impressive views of Diamond Head and Waikiki Beach, The Royal Hawaiian A Luxury Collection Resort Waikiki offers 5-star accommodation, as well as a private beach, a Jacuzzi and an outdoor pool. It also provides a beauty centre, water slides and a kids club.
The resort has a gym with a swimming pool. Multilingual staff are available to assist with organising tours and activities, and an express check-in feature is provided for guest convenience. It also offers a sun deck with impressive garden and ocean views.
The air-conditioned rooms offer views of the ocean and the garden and come with modern luxuries like iPod docking stations and in-room movies. All provide a refrigerator, a flat-screen TV and a private bathroom with bathrobes.
Those staying at The Royal Hawaiian A Luxury Collection Resort Waikiki can enjoy a drink at Mai Tai, after savouring a meal at Azure. Room service is available 24 hours a day, and a large variety of dining options can also be found nearby.
The Royal Hawaiian A Luxury Collection Resort Waikiki is ideally located for sightseeing in Honolulu, with Mai Tai Bar at Royal Hawaiian Hotel a stone's throw away. Royal Hawaiian Center is also a short stroll away.
Excellent 8.1
411 guest reviews
Hotel Features
Activities
Fitness centre, Fishing, Playground, Hiking, Massage
Policy
Pets not allowed
Services
Business centre, Car hire, Concierge service, Meeting/Banquet facilities, Beauty salon, Wake-up service, Airport shuttle (surcharge), Daily housekeeping, Tour desk, Shuttle service (additional charge), 24-hour security, Spa, Babysitting/child care services (surcharge), Wedding services, Currency exchange on-site, Laundry service
General
Parking, Disabled access, Cribs available, Room service, Smoke alarms, Hot tub, Outdoor pool, No smoking, Restaurant, Bar/Lounge, Express check out, Hairdryer, Cable or satellite TV, Air-conditioned, 24-hour front desk, Refrigerator, Private beach, Designated smoking area, Storage available, Terrace/Patio, Linens, Towels, Lift, Iron and ironing board, Alarm clock, Balcony, Bidet, Body soap, Bottle of water, Breakfast in the room, Bridal suite, Carpeted, Coffee machine, Conditioner, Desk, Dining area, Feather pillow, Fire extinguisher, Flat-screen TV, Fold-up bed, Free toiletries, Garden view, Heating, iPhone dock, Newspapers, Outdoor furniture, Pool with a view, Private bathroom, Private parking, Radio, Roll-in shower, Safety deposit box, Sea view, Seating area, Shampoo, Shower, Shower cap, Slippers, Sofa, Tea/coffee maker, Telephone, Toilet, Toilet paper, Dustbins, TV, Valet parking, VIP room facilities, Walk-in shower, Shops (on site), Bathrobe, Garden, Spa and wellness centre, Beach towels, Physical distancing in dining areas, Physical distancing rules, CCTV in common areas, CCTV outside property, Hand sanitiser in guest accommodation and key areas, Use of cleaning chemicals that are effective against coronavirus, Guest accommodation is disinfected between stays, All plates, cutlery, glasses and other tableware have been sanitised, Food can be delivered to guest accommodation, Guests can opt-out of accommodation cleaning service, Staff follow all safety protocols as directed by local authorities, ATM on-site, Child pool, Coffee shop, Water slide, Safe, Gift shop, Laundry facilities
Internet
Internet, Wi-Fi, Wi-Fi available in all areas
Check-in
From 03:00 pm
Check-out
Prior to 12:00 pm
The Royal Hawaiian, a Luxury Collection Resort, Waikiki reviews
The Royal Hawaiian, a Luxury Collection Resort, Waikiki
8.1
Excellent
from 411 reviews
Rating summary
-
Cleanliness
8.4
-
Comfort
8.3
-
Location
9.1
-
Services
7.9
-
Staff
8.1
-
Value for money
6.6
Recent reviews of The Royal Hawaiian, a Luxury Collection Resort, Waikiki
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Anonymous
Families with young children
Jul 2018
Verified Staynice hotel but average customer service for a 5 star hotel
-
Robert H
Jul 2018
Verified StayWonderful Anniversary Vacation
We have just returned from our 1st stay at the Royal Hawaiian and will definitely return! Everyone is warm and friendly. The resort is beautiful and has a wonderful 'old world' feel. At the very slight mention that it was our anniversary, we received a congrats note and a complimentary bottle of champagne. The hotel is in a great location for shopping and budget food choices. The Concierge personnel are knowledgeable, helpful and honest. They steered us in the right direction for airport transportation, luau selection and places to check out when we rented a car. Thank you for a great week! Would especially like to recognize the great staff at the breakfast/ morning shift for the Surf Lanai - Reiko and Sheldon, as well as Elizabeth at check in. Housekeeping was friendly, pool side folks too. We plan to stay again in the coming years!
10.0 -
Ashley P
Mar 2018
Verified StayGreat Escape!
We enjoyed our stay in this beautiful, historic hotel perfectly situated on one of the world's most beautiful, iconic beaches. I usually stay on the Big Island or Kauai, because I prefer much quieter settings. But, this gem of a hotel felt like a sanctuary in Waikiki that has preserves much of the relaxed feel of pre-1970's Hawaii. From the moment the staff greeted us with the spirit of Aloha and fresh leis at the entrance, to the mature tropical gardens, to the excellent Mai Taia's and drop dead gorgeous view from the beach-side bar, this hotel was truly a pleasure. Michael Crosby at the front desk deserves a huge thank you for upgrading my family to one of the most beautiful rooms in the hotel, what a special treat we will always remember. A few hotel tips, If you want a front row seat on the beach, you need to reserve your chairs/umbrella when the beach desk opens at 7 in the morning, but it will be yours all day (for a fee, of course). Also, the Mailani Tower rooms are more expensive, but also include daily breakfast and generous evening appetizers and beer/wine. Last, you can use the pool at the Sheraton next door, which greatly expand the overall experience. The only complaint I had was that I would have appreciated more variety (and more tropical fruit) served in the Mailani Lounge. But, other than that, I had a wonderful experience and highly recommend this hotel.
10.0
