This hotel is absolutely fantastic and fabulous. The service we received from checking in until check out was superb, very hospitable staff, leading you to the room, carry your luggage's with smiles. They were caring friendly welcoming happy attentive sweet people who went above and beyond the call of duty. Excellent location conveniently located near the Shinagawa Station. There are lots of stores and shops nearby as well as great restaurants. Internet connection works very well. Very happy with our stay overall. The hospitality in this hotel is world class and I can't wait to return for another stay with them.