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The Westin Palace, Madrid
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The Westin Palace, Madrid Hotel

Plaza de las Cortes, 7 Plaza de las Cortes, 7, 28014 Madrid, Spain Show Map

Excellent from 484 reviews
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About The Westin Palace, Madrid

Featuring grand architecture, such as a stunning stained glass dome in its centre, Westin Palace Hotel offers a 5-star experience in one of Madrid's premier locations. This charming hotel is set in the heart of the city.

Guests can enjoy the sun on the terrace or have a beverage at the bar. Wellness facilities include a sauna and a sun tanning bed, and a relaxing massage session can be requested.

Each room at Westin Palace Hotel comes with a mini bar and cable/satellite channels, and the bathrooms feature bathrobes and hair dryers. They all include wireless internet access, a telephone and a bathtub.

Those staying at the hotel can enjoy a unique dining experience at the on-site restaurant, ideally based for those who want to stay close for a meal. Guests are also able to try one of the many bars and restaurants nearby.

Westin Palace Hotel is ideally located for sightseeing in Madrid with Museo del Prado, Plaza de Cibeles and Puerta del Sol within walking distance. La Latina, Gran Via and Buen Retiro Park are also situated within a 20-minute walk away.

Excellent 8.8
484 guest reviews

Hotel Features


Fitness centre, Pay-per-view channels, Streaming service, Massage


Pets allowed on request. Charges may apply.


Babysitting or child care, Business centre, Car hire, Wake-up service, Daily housekeeping, Fax/photocopying, Concierge service, Currency exchange on-site, Laundry service, Meeting/Banquet facilities, Special diet menus (on request), Contactless check-in/check-out, Spa, Key access, Beauty salon, 24-hour security, Shuttle service (additional charge), Wedding services, Ticket service


Wine glasses, ATM on-site, Family rooms, Cribs available, Feather pillow, Fire extinguisher, Gift shop, Laundry facilities, Ironing service, Flat-screen TV, Packed lunches, Free toiletries, Shoeshine, Shops (on site), Room service, Smoke alarms, Heating, Physical distancing in dining areas, Physical distancing rules, Key card access, CCTV in common areas, Kids meals, CCTV outside property, Kid-friendly buffet, No smoking, Restaurant, Bar/Lounge, Landmark view, Hand sanitiser in guest accommodation and key areas, Laptop safe, Express check out, Parking, Hairdryer, Screens or physical barriers placed between staff and guests in appropriate areas, Cable or satellite TV, Use of cleaning chemicals that are effective against coronavirus, Air-conditioned, Newspapers, Guest accommodation is disinfected between stays, All plates, cutlery, glasses and other tableware have been sanitised, Trouser press, Food can be delivered to guest accommodation, Guests can opt-out of accommodation cleaning service, Staff follow all safety protocols as directed by local authorities, Bathrobe, 24-hour front desk, Kitchenette, Storage available, Private parking, Spa and wellness centre, Radio, Terrace/Patio, Disabled access, Linens, Towels, Safety deposit box, Seating area, Lift, Minibar, Shampoo, Shower, Iron and ironing board, Shower cap, Slippers, First-aid kit, Socket near the bed, Additional toilet, Sofa, Alarm clock, Soundproof rooms, Body soap, Bottle of water, Breakfast in the room, Telephone, Toilet, Toilet paper, Children's television networks, Safe, Sauna, City view, Dustbins, Coffee machine, Conditioner, Valet parking, Desk, Dining area, Dining table, Wardrobe or closet


Internet, Free Wi-Fi


From 03:00 pm


Prior to 12:00 pm

The Westin Palace, Madrid reviews

The Westin Palace, Madrid
from 484 reviews

Rating summary

  • Cleanliness 9.2
  • Comfort 8.9
  • Location 9.5
  • Services 8.7
  • Staff 9.0
  • Value for money 7.8

Recent reviews of The Westin Palace, Madrid

  • Martin P

    Sep 2019

    Verified Stay

    Charm Hotel

    From the first moment you realize that you are in a special hotel with the charm and glamor of another era. Everywhere you look, you can see the elegance and refined style of Art Nouveau so characteristic of the luxury hotels of the first decades of the last century, something that is increasingly difficult to find and that is regrettably being lost. The rooms have that same air being very comfortable to be spacious and well-lit, with Wi-Fi and a large television I think that 46 'with any number of channels in several languages ​​also indicated that cleaning is very careful. Rooms is excellent you just have to call and at the moment you have a waiter with a smile and an impeccable appearance serving you what you asked for.

  • Daniel L

    Jun 2018

    Verified Stay

    A Charmingly Exquisite Stay

    My wife and I just celebrated her birthday and our upcoming anniversary in grand style by staying here, where we were treated royally. GM Pablo Flores, along with Aurelia and Peggy Joan, had ensured our stay would be perfect even before we arrived. Truly impressive. Our suite was exquisitely charming. It is our new casa in Madrid. Pablo is most delightful and charismatic and has a most remarkable staff. The Palace is one of the grand dame hotels in the world. La Rotonda is a must-see expanse and must dine in experience. Its stained glass dome and wall mouldings transport you back to the early 20th century when it opened. Aurelia personally greeted us upon check-in and gave us a tour of our suite. Most impressive! Peggy Joan showed us the Royal Suite and took care of some finer points of our 5 night visit. Head Waiter David Fraile at La Rotonda Restaurant is a consummate professional. He ensured that everything was perfect in every way. Nader, Katrina and Antonio in the 1912 Museo Bar are marvelous. Be sure to look at all the historic artifacts and photographs, including Dali and Federico. Concierge Carlos Cerrato gave us the most perfect places to see. His recommendations were spot on. Had he not suggested these places, we would have surely missed some hidden gems in Madrid. All in all, this was one of the most magnificent and magical stays we have ever had. We highly recommend this Palace as your casa in Madrid. By staying here you will create life long memories you will treasure forever.

  • Coleen D

    Feb 2018

    Verified Stay

    Beautiful Historical Hotel

    Stayed here for 4 nights. Was delighted that when I checked in at 9 am as I had requested, not only did they have a room available, but I was given an upgrade (benefits of being an SPG member!). Any time a hotel accommodates my request for a really early check in. I am very appreciative! (Many hotels do not). The hotel is quite charming with a most spectacular rotunda, where I enjoyed both breakfast and afternoon tea. Breakfast somewhat pricey, but convenient, magnificent ambiance and certainly a nice selection of items. Free internet was more than fine for routine internet needs. Staff members were at front reception, concierge, housekeeping, dining room and front door were friendly and always inquiring about any assistance they could provide. Room was charming, spacious and clean. The location is IDEAL! I walked everywhere, the farthest location being the royal palace was about a mile, Prado across the st and the central squares all are less the a mile. Charming hotel, attentive staff in the perfect local. Highly recommend.