The staff was amazing and they addressed any issues immediately. I always thought this was not a big deal but here, the staff was helping us so much. They were giving us tips, what to do's. And they were genuinely interested of what we were doing. I cannot say enough about each and every one of the people we came into contact with. Beautiful hotel with great pool, very good restaurants and bars that serves delicious food and drinks. Nice location, proximity to beach and Legian precinct. Everything was really great lovely peaceful ambiance, beautiful friendly and helpful staff.