Staff at hotel were very helpful and polite and helped us with directions to places such as traveling by train to Otaru, making day excursion to Furano for lavenders, and getting to Shiroi Koibito park and chocolate factory. The location was ideal for access to subway, shopping, restaurants, dept stores, popular attractions in Sapporo, and underground walkway. It is so easy to access to from JR Sapporo Station. You could walk from JR Station to Grand Hotel through underground walkway without exposing to the snowy weather. Very spacious and comfortable non-smoking annex room with great views. The bathroom was big and clean. Old but nice hotel with history. We enjoyed staying at the Sapporo Grand Hotel and would definitely stay there again.