When I arrived initially at 130 am I was put into a different room than what was presented to me on the Hotel.com website. When I mentioned this to the front desk, they immediately told me they would look into upgrading me. Honestly, I thought this would eventually end with well we tried but especially since I was committed to a business meeting the entire next day. I was dead wrong. The staff went WELL above and beyond to accommodate an upgraded room from what I initially ordered and I have nothing but praise for this property, their staff, their management. They FAR exceeded my expectations by even texting me during the next day regarding the status of my upgrade. Every single staff person was professional and cheerful in their disposition and helpful manner. The property is knock dead gorgeous and the location is stunning. While I did not get the opportunity to try any of the restaurants I would certainly do so in the future from the looks of the many options, and what glimpses of food I did see at the bar and those being served to outdoor patrons. The grounds, pool, hot tubs, fire pits all create an ambiance that makes this -the- property to beat while on HHI. One can see from the appearance of the grounds through the engagement of the staff that the property MUST have an amazing general manager so kudos to him her for their obvious hard work!! If you need to go to Hilton Head Island and want to stay at the very best, stay at the Sonesta!!